CHKD Health Center

Extremely frustrated with our experience at CHKD Newport News, Our newborn has now endured the state screening heel stick 2 times because the staff failed to follow proper procedure. At the last visit, they took nearly 30 DROPS OF BLOOD from a 4 Day Old Baby and put in on a vial even though the state test must be collected on a special filter paper card which typically takes 4-5 drops. My fiancé and I repeatedly asked if they were performing the correct test and were assured everything was fine, only to be told later it was not done right. This incompetence has caused unnecessary pain for our baby and stress for our new family. CHKD needs to ensure their staff are properly trained in newborn screening so other families don't go through this. For us, we don't trust this company with our chi

100% recommend. My son was seen for problems related to asthma and a few weeks later my daughter was seen for an ear infection. Clear and easy to understand diagnosis and treatments explained .Both times received great care from wonderful and friendly staff. My son's visit took about 2 and a half hours , due to breathing treatments. My daughter's visit was 1 hour start to finish. The CHKD website makes it easy to save your spot online. I was seen by Dr. Bleznak both visits and can't say enough good things about her. She's awesome.

Staff is good but billing system is horrible regarding transparency. The invoices are an entire month of visits with one amount owed. Had to call the billing department to get a detailed invoice which shows they up charge to more expensive therapies without really discussing. Most visits were over $200 for a 45 minute session of basic PT.

I took my 16 month there this past week for what I thought was an ear infection. We just moved here so we do not have a PCP yet. I reserved a time for 1:03 and was see almost instantly. They do note on their website if there are children there with more server symptoms they will tend to those sooner. New patient paperwork went quickly. She was triaged quickly with a very friendly Nurse (I think their name was Melissa.) The rooms were clean and inviting. I wish they had a small TV in there parents could turn on for their little ones. My girl was getting a bit antsy and wanting to walk around everywhere. Overall, we had a great experience!

Dr. Lamb and his Nursing Assistant were both Great! Their bedside manner were professional, efficient, friendly and knowledgeable. The wait time was excellent, we hardly waited and most importantly, he provided useful, professional and informative advice! I am very satisfied with our visit for my daughters ankle and knee injury. He also suggested an ankle brace and took the time to do the fitting and lace it for her⭐️⭐️⭐️⭐️⭐️! Thank you both!! This is exactly how an office visit should be!