CHI St. Luke's Health

I went to ER as per my insurance with spinal issue advised Kelsey Sebold. Pain so extreme couldn't sit up. Told me "full" go elsewhere,I called CISD Benefits as I was now collapsed on filthy floor. Kelsey Dr. Ruiz finally showed up & admitted. Charged over 5k for this. As I am in room, Kelsey Sebold never sent spinal neurologist so lying in room 0 gravity waiting (T-11/T12 disk herniated). Ruiz went on vacation & his internist sub came "doesn't treat spinal issues." Kelsey Dr. Adams was on call but never showed up. St. Luke's sent physical therapy to my room and I immediately said if "you're not in Kelsey network, I decline your services. Annotate the record pls." I immediately called BCBS admin and asked them to annotate in record. Got the bill & carged $1600 for therapy anyway. Called b

My mother in law was in the ER to have a feeding tube replaced, which happened late in the afternoon. She was cleared to be discharged back to her SNF around 5pm today and an ambulance service that the hospital uses was called to transport her. It is after 11pm, and she is still waiting on the ambulance. St Luke's nurse called the ambulance service and they said that they took a patient to Methodist across the freeway but could not leave until a nurse was assigned to that patient. Does St Luke's only have one ambulance to transport non-er patients? Lastly, my mother in law has not been given any nutrition since noon today. It is now 11:10pm on February 4th.

Every St. Luke’s health is completely awful. They do not know how to run a business legitimately. Poor service and bad staff. Stay far away from all of these! They’ll bill you for services when you have insurance coverage and deny claims and say you had pre existing conditions when you didn’t. I’d give no stars if possible!!

My husband had a medical emergency when at Ren Fest and the St. Luke’s team treated him with care, kindness, and eventually humor when it was clear he would be okay. Chris and Kristina were understanding and gave good advice for recovery. Thank you both!