Charter Oak Family Health Center

Absolutely the worst experience. The nurse and receptionist were very kind. The doctor did not offer any actual help or any prescription for my pink eye. He did not give an exam. Unbelievable. I am glad to donate to the others but I was looking for actual medical attention and DID NOT revive any care. It’s urgent, but no care was provided.

I go to the women's health office here. I love the office and the staff. The only reason I have 4 stars though is because it's rare to get someone to answer the phone and they don't have a voicemail because it's full. But any questions I have or meds that I need they are very helpful and it's nice that the staff remembers my name when I go

For a long time now, I and many other patients have been unable to reach this facility by phone. Calls repeatedly go unanswered, and there is no reliable way to speak to a staff member regarding appointments, documentation, or urgent questions. This is not an isolated incident. Numerous patients have reported the same exact problem in the Google reviews, and the pattern is very clear. This is extremely concerning for a healthcare provider. Patients depend on being able to communicate with their clinic, and the current situation makes it feel nearly impossible to get basic support or assistance. Do better.

For being on the edge of a rough section of town, this facility is immaculate. I went in for a general check up from a sore throat and cough, and they made me feel like I was at my Primary Care Physician. The front desk was courteous and efficient. I was brought into a small office to be seen by the APRN and the visit went smoothly. They covered all the steps for care. Overall, the whole staff made sure that I was comfortable the whole time. I would highly recommend this walk-in center to anyone in the area for its convenience and its efficiency. I hope I don't feel ill again but if I do I will definitely step in to the Charter Oak Family Center.

So many years, & this clinic is still pathetically unprofessional. It doesn't matter what department I try to call, no one there knows how to pick up the phone. I've been trying for days to call on behave of my mother just to reschedule an appointment, & to request refills, & I can't even get in touch with the operator. These people play with patients medical issues like it's a joke. The worst clinic I ever dealt with. I'll be transferring all her medical needs elsewhere.