Charlwell House Health & Rehabilitation Center

My father had been scheduled to be placed in Charlwell on a Wednesday morning in Oct 2025, but we ended up arriving later in the afternoon. Upon arrival, the front desk had no record of my father’s admission and we were sent to an unattended nursing station. When a staff member finally appeared, he directed us to a room that was filthy - the floors and walls were visibly dirty, the side table was damaged and contained used silverware, and leftover belongings were scattered on the floor. My father’s bed lacked safety rails. Outside the room, a fan indicating an issue with moisture. The overall environment was unhygienic and completely unacceptable. When I raised concerns, staff were dismissive and rude, saying they were “in the middle of reports.” A manager later offered to have the room c

0 stars This is not a favorable review. I was in Charlwell March and April 2025. It was a terrible institution and I call it that on purpose because that’s what it was like. Do not trust the positive reviews, as several residents said management pulled them aside, and wrote fake positive reviews of their experiences. I was there for rehab and am a 42 year old woman who had an external fixator due to a catastrophic ankle injury. This was supposed to be cleaned daily (Nurse Amelia cleaned is most frequently, other nurses only do nice or twice out of 45+ days) it was not cleaned when needed, and as a result I developed sepsis and almost died. I was in the ICU, and there was talk of amputation. I laid in bed with sepsis symptoms for 3 days. The only reason I did not die at charlwell, was becau

This place is HORRIBLE!!!!! Stay FAR FAR AWAY PLEASE!! If you love your elderly family please stay away. Especially if they can’t communicate what’s going on because they will neglect them!!!! Takes them hours to come for the call bell. It always smells like poop from accidents and they don’t clean the people in a timely manner. The place is actually disgusting like they never clean it. You have to request for them to clean things that you should never have to ask. The toilets are always dirty and the floors. The workers sleep in the night time instead of going to help anyone who presses for the call button. You have to make a scene to simply get your medication. I am so scared for any elderly people there who don’t have anyone to advocate for themselves. I’m scared for people who have ser

I recently visited a loved one at Charlwell Rehab Facility and was thoroughly impressed with the experience. From the moment I arrived, the staff was warm, friendly, and attentive. It’s clear that they genuinely care about the well-being of the residents. In particular, the administrator, Jamie Carr, stood out for her kindness and professionalism. She was incredibly caring and took the time to ensure everything was running smoothly, which gave me great peace of mind. The facility itself was in pristine condition—clean, well-maintained, and welcoming. It didn’t feel clinical or impersonal; instead, it had a comforting and supportive atmosphere that made the visit feel much more reassuring. Overall, I had a very positive experience and would highly recommend Charlwell Rehab Facility to an

I had my mother there, for 2 weeks I had to get her out! It was filthy even the tables were filthy with stuck in food. The rooms including the hall smells like urine. Honestly I would not send my dog there. My mom ended up having blood clots in her lungs, heart, and leg. She could have died. Calling for help and no one went in. Until finally someone went in and called the ambulance. If there was a Zero rating I would have put minus Zero. If you love your loved one please don't send them to charwell. The advertisement is a lie. Nothing they claim it to be. I felt like I needed to let people know what this place is really like. Please don't send your loved one here.