Chardon Healthcare Center

This place is HORRIFIC!!! DO NOT PUT YOUR LOVED ONE HERE. The place Is FILTHY. THE SMELL IF URINE FILLS THE HALLS. They do not care. They will have meeting with you and promise to address issues they do not address them. Some of the staff Mike, Chris etc. are indeed saints. The rest Eric is the worst offender. This place is borderline elder abuse. Average response time when you hit the call button 45 mins to an hour 15 mins. They all are hanging out at the station but can't be bothered to come to a room. They do not take concerns seriously. They do not take cleanliness seriously, they will not deliver your love ones medications on time or sometimes not at all. And their favorite answer is " nothing can be done to rectify what happened so let's move forward." They will not clean the room

Terrible! They lie to you. Food is low quality. The wait for help is long.Some people have told me that the place has gone down hill in the last five years. The aides that are here are extremely nice but the work load is a lot for them. This could be a nice place with the right management and more staff.

Do not put your loved one at this facility. I am so disappointed in this place. I will admit there are some good and caring nurses and caregivers but the majority are horrible. Always an issue with the kitchen. Staffing issues all the time. My dad has to sit in pee sometimes for hours. I have expressed my frustration numerous times and each time it’s dismissed.

I was a resident in the Chardon Healthcare Center for 17days in April, 2024. The nurses and staff were all very friendly and cheerful which helps a patient feel better. One staff member particularly stood out from the crowd and was exceptionally kind and very Caring , namely, Ms. Angel Watson. The floors were dry or wet moped regularly and the facility was kept clean and tidy. Food was pretty good most days.

Do NOT send your loved ones to Chardon Healthcare. In three weeks there, I was not bathed or showered. In three weeks there, my clothes were not changed. Garbage left on the floor for weeks. No housekeeping. My room was never cleaned. Urinal not emptied for days. Bed linens never changed. Food was totally inedible. Had to order food out from UberEats or Door Dash or I wouldn’t eat. Food always cold. Extremely poor nutritional food selection. Boiled cabbage is not a nutritionally adequate vegetable. Staff often lied to Medicare regarding my participation in physical therapy causing my therapy to be discontinued. So much more that is too much to state here. Wish I could post pictures. No matter what the administration says in rebuttal, they lie No consistency in nurses or aids. Had a differe