CentraCare - Urology Clinic

They do not listen. They do not show any empathy or compass. Specifically Dr Gadnick does not offer empathy or other options. Forced to follow treatment options that left me in misery with no help. They ignored my chart messages for days. Dealt with a large stone which resulted in a stent. Stent caused massive discomfort. She would not offer any additional medication for comfort or move surgery up to remove stone. I was left to suffer while she expressed no compassion or understanding, It was very clear she did not even care. Would NEVER recommend Centracare Urology.

No one answers the phone. Have to call several times until someone finally does. Dr Mcgee was very nice, but a year post vasectomy, I still have pain in one of my balls. I've tried everything to alleviate this PVPS to no avail. Went in 6 months later to get this checked out by Mcgee and he told me to use ice and heat. Take some ibuprofen every day. I get a bill from centracare for over a $1,500 (more than the vasectomy costed). I got an ultrasound and Mcgee was supposed to call me with the results and to review them. He sent me a message in mychart. I was not all the way numb during the beginning of the procedure as I felt the first snip (I was ensured this was not the case, but soldering started right after). I wouldn't come back here if I had to.

Doctors are great . Dealt with a severe injury and couldn’t get a hold of a single staff in the entire building. Tried calling the nurse, scheduling two days in a row with no luck. I ripped stitches and it was urgent and when I finally got a hold of someone she put me on hold for over 5 minutes and then tells me they’ll call me back. This is after I already voiced my frustration and she was saying I never called. I’ve now been waiting 40+ minutes for a call back when I was doing everything I could to stress to her how urgent it was. Extremely unprofessional. If urologists were plentiful I would have already switched clinics and canceled. If you still have time do NOT go here.

I went in for a vasectomy after requesting a quote and being told it would be $1,350. Bare in mind, I specifically asked if there would be ANY additional charges for the procedure or related visits and was assured there would be nothing else. I thought I'd learned that lesson after getting a surprise bill for my daughters tooth surgery and then getting a separate bill for anesthesia that was uncovered by insurance because it was billed through a separate department. Well, the people I talked to must have had their fingers crossed. I got a bill for $235 for the consultation, and have been informed that there will be a separate bill for the testing to verify that the procedure worked. If it weren't for CentraCare's general policy of bait-and-switch billing, they'd actually be pretty pleasant

They haven't fixed the front desk like the "owner" promised. Although Dr MaGee is a wonderful doctor the scheduling people don't answer their phones or respond to voicemail requesting contact. I am going to look for other doctor after spending thousands (Medicare and Insurance) I see why so many people give them terrible reviews!