Castle Optometry

I had a great experience with the staff and Dr during my eye exam. Very knowledgeable friendly and detailed. I also felt comfortable having all my questions answered. When I went in to choose frames I was shown a wall my insurance covered and when I asked about a price for another frame I was told my insurance covered the ones on the wall but I could get 30% off a second pair and the woman helping left to the office. No one assisted me asked to help with anything or helped me in any capacity other than me letting her know the frames i picked. She didn’t get a price for the other frames or mention anything about a second pair. I was told they would call me in 2 weeks to pick up my glasses. I live 45 minutes away so I was hoping they could mail them but was told they would be fitted to me. I

The doctor & the check-in staff are excellent!! I rate them 5 stars for customer service. They are kind, friendly, & easy to talk to. The office is well organized. They have a great system that is easy & efficient.

Just checked in so far super friendly staff

I've been going here for eye exams and glasses for probably 6-8 years. I've never had any problems. My most recent visit I enjoyed how friendly the lady was who did my eye exam. I have some, ”invisible illnesses" I had to let her know about and she was great with wanting to understand how they may affect the exam and just being cool about it. When shopping for glasses the woman was knowledgeable about Medi-cal and what they paid for. She helped me to find some different choices and listened well to what I liked and didn't like. I would recommend. I plan on going back.

Staff very rude and over the phone even worse.