Carrara

I just moved my mom into Carrara about 3 weeks ago and they have been so fantastic. Nikaia and Tamara helped me so much by expediting my mom’s move, getting her into a PERFECT room that will set her up well for long term. The nurses (shout out to Gertrude!), aides, cleaning staff and even the cosmetologist are sweet and seem trustworthy. It speaks volumes when mom consistently says “everybody is so NICE here”. Thanks guys! Keep up the good work! We look forward to spending her time here at her new home.

The facility is very nice with an Impressionist Art motif. However, the food service is unevenly scheduled and the staff sometimes seems distracted. My wife was there two months recovering from NPH. In the end, she had a successful rehabilitation and has made outstanding progress, thanks largely to the wonderful corps of therapists and the caring help of focused nurses. I recommend Carrara for patients with proactive families who interact with all phases of rehabilitation. Special thanks to Kathy, Pooja, Pradip in Therapy; Samantha, Sherrie, and Tish in Nursing; and Pearline in Records.

I’m not sure words am an even express the gratitude my husband and I feel for the staff my husbands mom has received. Unfortunately in August we found ourselves needing to place my husbands mom in a rehab facility all the while knowing this would most likely turn into a long term care. We were so overwhelmed and worried about where she would go and the care she was going to receive. We all hear so many horror stories and it’s so hard to trust anyone with your loved one. Let me just say behind every great leader you have a great staff. John Berg is that director here and has been so amazing. If we have questions, concerns, need anything he is always available and takes care of things with the utmost respect. Her rehab went amazingly well and far exceeded our expectations. They were

Not happy with this place at all. Not only did they leave my mom alone, she fell while there and laid on the floor for over 15 minutes screaming for help. Then the lady that cleans up the tables and changes her diapers threw away her bottom dentures and now she can't eat any hard foods. They refuse to make it right. Run as far as you can from this place. All they see are dollar signs and do not care about their patients. Believe all of the bad reviews. They literally do not come when the call button is pushed. I was on the phone with my mom one evening and she pushed the call button. An hour and 8 minutes later they finally showed up. The main head nurse is also an issue. He believes he is above everyone else and won't lift a finger to help his cnas

Worst experience ever. They do not come when the call light is activated. They are rough and rude to their patients. Don't try and ask the head nurse guy to do anything cause he will get annoyed and say it's not his job. The CNAs seem STRESSED. My mom's CNA ended up throwing out her dentures while cleaning her table and my mom has not been able to eat solid foods since. This place is horrible to their patients. I don't recommend sending your loved ones to this facility. If you notice on the reviews that the owner only responds to positive reviews. They don't try and fix anything. It is my mission to tell people the truth about this place.