Carbon Health Urgent & Primary Care San Mateo - Hillsdale Mall

I've been using Carbon in other place in the Bay Area before. My experience was good, I could even get checked few minutes before my appointment! Here, it is the opposite, very slow, very late, no update, them wait in a room for a while. I had an appointment a Tuesday afternoon at 3:30 and 45 minutes after that time, I was still waiting to meet the doctor. Unfortunately it is close to my work and my house but it is not worth the wait, especially with an appointment. Very disappointing experience. My wife had a similar experience two weeks before. We won't establish our medical care at Carbon anymore.

I had such a great experience at Carbon Health! I’ve gone in twice for my sciatica pain, and John, NP has been absolutely amazing both times. He really takes the time to listen, explains everything clearly, and makes sure I feel comfortable with the treatment plan. I never feel rushed, and he genuinely cares about helping me get better. Sciatica pain can be so frustrating, but thanks to John’s guidance and treatment, I’ve felt real relief. The whole team at Carbon Health is professional, kind, and efficient. The clinic is clean, organized, and appointments are smooth from start to finish. I’m so grateful for the care I received and would highly recommend Carbon Health and John, NP to anyone dealing with pain or needing urgent care. Thank you for helping me get back on my feet!

My wife has been there once and was well taken care of. I went online this morning and was able to book an appointment immediately. I was very pleased with how quickly the check-in went and how quickly they were able to see me and cover my needs. Another friend recommended them and said he uses them basically as his primary care. Now I can see why. So much easier and faster than trying to schedule with most doctors who all work for major corporations now.

Visited yesterday for an urgent issue that did not need an ER trip. Very good all round. Made an appointment about 90 minutes prior to visit. I was seen within 5 minutes of arrival by a pleasant competent and attentive nurse who did the initial workup - BP, temp etc. Doc came in a few minutes later, asked plenty of questions, and took care of my situation to my complete satisfaction. We plan to switch permanently from the UCSF Urgent Care facility in Redwood City to this one, based on our experience at both places.

Went in for urgent care because I had rolled my ankle on a hike. And was seen almost immediately which was great and re-assuring to find out that I only had a minor sprain for my ankle staff was also attentive and friendly and my provider was kind enough to wrap up my ankle to add stability when I walk.