Carbon Health Urgent Care Puyallup

I walked in after an allergic reaction took a turn and became severe. Within seconds of the front desk staff seeing me and hearing me say I was having an allergic reaction I was taken back to a room. I mean girl flew through the door and had staff with me in seconds. I had a provider in the room with a nurse or ma(not sure which I was busy with anaphylactic shock) and they had vitals going and an emergency plan in effect. Epi and monitoring. They were amazing recognizing this was an emergency situation and went right into action. No delays, no issues no problems what so ever. Immediate response and action, flawless teamwork and communication and prioritizing my safety and well being. I obviously encourage 911 or a hospital in an emergency situation such as anaphylactic shock but I went fro

The clinic is very modern, welcoming and professional. Tye check in process was very fast. The nurses did a very thorough documentation and taking of vitals. Tye exam rooms are very often and comfortable. The PA was very experienced. He asked questions on my health and symptoms. In discussing his findings, he did a very good job to explain the prescriptions he was ordering. Checking out and departure was very easy. For visiting family in the Seattle area, this clinic and service is superb.

Poor transparency of services available, which ultimately caused poor standard of care for my daughter. We booked an urgent care appointment this afternoon for a possible fractured wrist and spoke to the CSR on the phone to book. We were able to be seen much faster than other urgent cares in the area, and after debating waiting a few hours at our usual urgent care Indigo, we chose to book at Carbon since the wait was shorter. It wasn't until after check in, co-pay, and exam with the provider that we were informed X-rays were unavailable at this location today. Our options were either go to the ER, come back another day for X-rays, or get a referral to a third party imaging provider which was no longer open for the day. This should have been communicated up front, prior to scheduling. Our p

I'm pretty disappointed in my recent experience, I've had good experiences in the past, but this last one was so bad. I had an appointment time, but they continued to take walk-ins before me, I had to wait 45 minutes to be taken back to a room. That was okay but taking into consideration the rest of my experience, I think it's important to share. My main issue is that I was left completely abandoned in the room, The pillow was clearly dirty and shove behind the back of the chair. I had to figure out how to operate the controls on the chair so that I could lower the head of it and turn the lights off, being extremely ill. I had to run out of the room to ask for an emesis bag despite reporting to my MA that I needed one. My PA did not seem very sure of the dosing schedule and recommendations

The staff at the doctor's office are super friendly and professional. The place is beautiful and welcoming. Highly recommended.