Capsule

Avoid at all costs. Absolutely unconscionable service — should be looked at by regulators. Placed an order for medicine for my husband after an urgent care visit at 9:30am yesterday (Saturday); supposed to be delivered to our building between 2-5pm the same day. Nothing by 5pm. Called and a friendly customer service rep told me the courier was one stop away and would be to us by 5:15pm. Called again at 5:55pm. Different, also lovely, rep told me the courier was on its way to us and 5min away. Lovely people telling straight up lies. When I called again, close to 6:30pm, the pharmacy was closed. No affirmative communication from Capsule about the delay, smoke and mirrors from customer service reps, no way to reach them after 6pm, and no option to get this script filed elsewhere. AND IT

Placed my order and got a confirmation it would be delivered next day but it never arrived. I didn’t receive any communication from capsule and when I reached out to them they said they needed to reschedule without any explanation or apology. I explained I was now without my medication until it arrived and they did nothing to expedite the process or take any accountability for the delay. It ended up arriving 4 days later.

I usually have a smooth experience with Capsule Pharmacy, but recently getting my asthma medications delivered has been a nightmare. My doctor sent the prescriptions Thursday morning, and I’ve already had to reschedule delivery twice due to issues on their end. Very frustrating, hope they fix this soon!

If You are a person of color & you receive certain medications. Capsule pharmacy will gatekeep you away from your medication. My neighbor (who is of a different race ) after my accident recommended I use Capsule as I’m bedridden. Every month her medication is delivered & every month they say they don’t have it in stock when my doctor sends the medication. What worse is My doctor noticed that certain patients have their prescription filled & some of us ( her patients) are gutned away by capsule. We the African Americans medicine for psych & pain were told they don’t stock the medication. Stay tuned people so far I know of 5 other ppl this has happened to .

The service was good at first but my second delivery was for my blood pressure medicine which is 196/89. I really needed my medicine since I’ve been waiting for them to respond but they couldn’t deliver it between 12-3 so I updated it to 6-9. Never got a text back or anything and I’m paying good for a tip for there services but this the last time I’m using them I rather go to the pharmacy and pick it up! Don’t recommend them unless you are close to there location otherwise you’ll be out of luck. Very disappointed in the service