Caplan Eye Associates

I saw Dr. Blankenship to update my contact prescription. He was super friendly & helpful. I called them a week later on August 26th to order contacts thru them. I gave the lady my credit card number over the phone & she placed the order. She said it would be about 2 weeks. It has been almost 2 months and they still have not come in. I called 2 weeks ago & left a message for the lady in charge of contacts to call me. She never called. I called last week & left message for her to call. She never called. I also called & left message for the doctor to call me back. He never called. I called today & left message for them to call me back around 11:00. At 1:45, I called them back & the lady who answered said she gave her the message & that she was on the phone with the company. I sa

0 stars. Eye exam plus three pairs of glasses $1000. Received glasses and told them they were not right immediately. Said I had to wait two weeks. Office closed and never got corrected. Now it is reopen and they "don't do glasses anymore". Want to charge me $150 to re-examine me since its been over 90 days (they CLOSED and reopened). PLUS, I will have to take my RX somewhere else to get the glasses. Refused a refund for the useless glasses. Also, never made the recommended specialist appointment. These people obviously do not care about their patient's eye health or customer service. Only about the bottom dollar. Hope their new larger facility is amazing. Won't matter if they have no customers.

DOES ANYONE KNOW IF DR BLANKENSHIP IS STILL IN SAN ANGELO? Daughter goes to ASU, went and had her eyes checked at Caplan, ordered SIX MONTHS of contact lenses and never received them. When I went by there, the sign said they were permanently closed and the location was cleared out! Help!! **update : after I made a post on Facebook, Dr Blankenship contacted me directly. My daughter’s contacts were initially returned to their office as undeliverable. They re-shipped them and we have since received the contacts. They were very responsive and it was handled quickly. Dr Blankenship is in the process of building a new building and for the meanwhile is back at Walmart.

Dr. Blankenship and his staff were very kind, professional and efficient with my visit today. Would 10/10 recommend!

Absolutely love this office! Was able to see him within minutes and was very happy with Patricia! Very nice and friendly! Will be back for my next yearly exam.