Canterbury Center

My wife was admitted to Canterbury today for PT rehab. It was a very positive experience. The morning began with a visit from the Genesis SW at the hospital to talk to explain the intake process, what the facility was like and answer any questions. Later in the morning she arrived at the facility and was immediately greeted by the staff. There was a full day of processing, including a nurses intake, administrative activities, visits by the physical therapist, nurse, nurse aids, social worker, and several others. An in-depth PT assessment was done after lunch. It was a busy day but very productive. She had missed lunch but was promptly provided a meal. We found the room clean, staged and ready to go. Good first day!

Lack of staff, they do what they can, but they desperately need more staff, patients lights on for very long periods of time had to get staff myself, food is unacceptable then staff has to take extra time finding a substitute. It is a clean facility but like I said they need more staff to properly take care of the patients needs and hygiene

My mother in law has been in here for about a week now, currently I have been sitting on the phone with her for now 53 minutes and she has messed herself and her call bell has been on this whole time. I have now called twice and was told “she was changed earlier” I explained I get that however she has messed herself. I have now spoken with Claira the nurse, who explained Corinna was her aide. She stated she had the whole hall by herself, I get it’s a lot. But having a call bell on for an hour is absolutely ridiculous. If the option to move her is available, it will definitely be made.

Staff is extremely helpful and caring. Had a terrible experience with another nursing home and Canterbury by far surpassed them.

We celebrated my daughter's Birthday at Genesis today. The staff was very helpful and accomodating. We appreciate them all. Residents seemed to enjoy the party as well!