Canandaigua The Medicine Shoppe

I'd give them 5 stars if it weren't for one of their female workers (I won't disclose her name here but its burned into my memory). She answers the phone and has a serious attitude no matter if I'm just calling to reorder, check the status of a rx or attempt to figure out why they weren't getting the script from the dr (sent it 3 times). She offered to send another request to the provider but anything beyond that, don't expect help. ZERO compassion. Other pharmacies will offer to call the dr when being told the office has sent it previously. Not her. I asked for a fax number to provide to the dr but apparently their system doesn't work like that. Basically they do nothing except send another request. So now the provider has to call them to figure out why the script isn't going through. Ho

The service is pretty good, but they have major problems with there information system. When my Doctor tried to submit my prescription it didn't work because there system was down, so she had to hand write it. Then when I went to pick up my prescription they told me that I didn't have insurance when I know I did.

It was a little confusing getting here but I found it. It is located in with a bunch of businesses that are not retail. They are usually behind the scenes shipping or whatever. It was a nice day for a drive. They had what I wanted.

Very helpful and a great alternative to purchasing certain meds from my veterinarian. They compounded the meds I need for a reasonable price.

Needed a knee scooter for my brother. They had it there for a good price