Broward Health

I'm EXTREMELY DISSATISFIED WITH the lack of competence of the office staff. I've been seeing Dr.Smith since 2020. My insurance changed since January. I come to my apt today only for them to tell me then don't accept my insurance. When they call 1,000,000 times asking for the same information 17,162 times. Which I provided and the excuse was oh well we'd have to see the card to confirm the type of plan you have. That's not a good enough answer. I work for health insurance so I know exactly what systems are used to verify insurance. I want to be able to see my doctor smh

I have been trying for three months to get a refund for an overcharge from them. I've have talked to the whole department at this point. I had to three way call with my insurance provider. I'm still unable to get anyone who has a clue how to do anything. I am beyond any reasonable level of patience. I implore that you find another medical institution to receive service. This has been extremely taxing.

Came in with dizziness, chest pain numbness in my legs and back, they couldn’t find a vein to put IV , finally someone put one with the help of a ultrasound, doctor left ER room never telling me my results or course of action, nurse said I was being admitted because high white cells count, could not get a doctor to tell me anything, there is no doctor in ER . Some other Doctor came and said she was a Doctor but not in charge of my case, I had to wait for another doctor. I am sitting here in emergency room not knowing what is going on with me. Incredible

I arrived 15 minutes prior new patient appointment. I waited 40 minutes before I was called to go over new patient forms. The staffs were courteous and pleasant. I like the fact that there is a private lab to be weighed and go over medical history. But I spent about 2 hours waiting to be seen. Not sure if that's due to Covid precautions. Dr. L was very nice and thorough with the examination and explained with details.

I want to share my very bad experience with you, so let's start from the beginning: I am a person with a very high blood pressure therefore I need to take my hearth prescription everyday. My last doctor retired on December and I had just left medicines for one more week when I called to make an appointment with Dr. Smith from this location of Broward Health, I explained my situation to the assistant and she told me that the next appointment available was after 3 weeks, even I told her that my blood pressure is over 200. OK, I would deal with that, I made the appointment for 10 AM after three weeks. I arrived to the office 20 minutes before, as suggested, and after that, I was waiting for a full hour, I was attended at 11 AM, even people who arrives 30 minutes after me was attended without