Brookshire's Pharmacy

Your customer service is terrible! When you’re trying to get help and the reply is “not sure” then doctors call in prescription to the pharmacy and on several occasions Walgreens says they didn’t get it, yes you did! It’s in my patient files that it was called in! Then to close on a Saturday, you are already closed Sunday! Come on get your team together and give good quality patient and customer service!

Horrible customer service. Was told to wait in the line and then had another lil girl tell me to get out of line. I will never ever go back there again. They should have never switched over. They need to hire new pharmacy techs or cashier girls because they are the worst. There was one girl who put the bucket of prescriptions that were done right in front of me. So I saw everyone's prescriptions which I know is against the law and no one did anything about it. Be very careful going to this pharmacy. Your information can easily be seen by everyone because the girls that work there at the front and in the back are not doing anything professionally.

Love the convenience of having it where I live. I don’t have to go to Bossier City

Pharmacy has been absurdly busy lately. Like the car line is 10 cars long and the in store line is 20 people long. If you try and call at any time at all theres always 3+ people ahead of you. Idk if its because they shortened their hours (closed on sundays, only open till 4 on Saturdays) or if they're understaffed or what but its gotten to the point where its flat out ridiculous. None of this is an exaggeration. You'll be waiting over an hour just to speak with someone. I added an extra star because at least everyone there is nice.

I feel bad giving only 3 stars because the people are very nice and I know its not their fault, but it takes a long time. Ever since they switched to Walgreens inside the brookshires the pharmacy kinda sucks. It took an hour and 23 minutes to drop off a prescription and I'm currently in the drive thru line waiting. There's about 10 cars ahead of me and its 4:40, and I haven't moved in the last 30 minutes. I honestly don't know if I'll get the medicine before they close at 7. Please whoever is running the new policies, help your employees and fix this!