Brewer Eye Associates

Tinesha does not work here anymore. so i am changing this to 5 stars for brewers recognizing she was a problem. front desk lady tinesha is rude and mean and yelled at me the first time i met her. been going here 20 something years and never have been treated the way I have been this year. place has gone downhill. she also gives me bad information. like having to redo a lense fitting even tho I did a refitting last week. doctor told me she was wrong and I did not have to do that. she said it was procedure but she doesn't even know her own offices procedures apprently. what a joke.

Patient for 5+ years, but never again. My appointment was at 12:15 PM, and despite being back in my car by 12:30 PM, I was turned away. The receptionist was rude from the start, gave me an annoyed look, and claimed my appointment was "invalid" because I didn't confirm a text—yet they never texted to say it was cancelled. Zero effort to help a long-term patient who was clearly within the grace period. Disappointing service.

I’m new to this location and I’m glad I made the switch. I’ve been using LensCrafters for the past 15 yrs at the Promenade Shops and got tired of driving so far since I live in Lansdale. The staff is super friendly and so helpful. Testing is the usual procedure depending on your needs. Dr. Durkski is so nice!! He was down to earth and didn’t make me feel like a number. The frame gallery is very modern and open which makes it so non claustrophobic. I love the sleek look and it makes shopping for frames easier without having to look down into a glass case. Great design. Frames appear to have the same selection as other locations. As for having them in stock, I did not purchase any frames so I do not know their inventory. Location is simple since it’s in the English Village Shopping Center. R

While last year’s eye exam was great, their scheduling system is ridiculous. After wrapping up last year‘s appointment, I made a new appointment for the following year. Fast forward to that next appointment day… I checked in but was told that I only had a “pre-appointment“, not an actual appointment? When I asked what the goal of a pre-appointment was, I was told that it can hold space on the calendar, but I still need to call in on a different day to actually finalize the appointment. Needless to say, this was a huge waste of time for me as I had come in on a weekend for this.

I came in for an eye exam after breaking my glasses the day before. That is how quick I got an appt. Exam in my opinion was thorough, pleasant, and I left with a prescription in less than an hour. I'm sorry I didn't get lens there since I needed them in 2 days.