Boston Children's Waltham

This is convenient location to recieve quality pediatric specialist care in Waltham. Parking structure has elevators that are handicapped accessible. The hospital itself can be a little challenging for small kids in wheelchairs to access without a little help in the winter, as there is a steeper sidewalk to the main entrance. The building has decent signage, but we actually found it more helpful to use hallway colors to navigate once past the main signs, as it can get a little confusing once you're on the floor for your specialty. We had longer than anticipated wait to see the doctor, but the care we recieved from ortho indicated that they were looking at the whole patient, not just the injury and the outcome. And that's incredibly important when you're seeking the best care for a child wi

This place is not run right from the phone service system that never get to the long wait times to get someone to answer. They subq and infussion for the vein by not chceking the placement. When i said hey her arm is enlarging to the lize of the iv bag this is not normal. The entire staff turned on me making it look like i was at fault somehow. I was shocked they wanted to shift blame to the patients mom. Spent 14 min in que phone receptionist refused to look up my child then hung up. She told me its usual to wait for 14 min before anyone will pick up the line. Then she hung up on me. Apathetic. They have no supervision and they get away with saying and doing rude things knowing no one will bother to stop their nad behavior. Boston is worse when it come to the staff.

My son Jamie had a hurt back and Dr. Roscoe is the best. He had no pain within a week or so after wearing his brace, I still made him wear it for the 6 weeks! ☺️ The doctors eyes just shine. I can’t explain it. He’s a good guy and a good doctor!

Today was by far the most frustrating experience I've had at Boston Children's in Waltham, MA. My daughter was scheduled for a sleep study, and when we arrived, I was taken aback when asked for my ID to create a badge. I explained that I hadn't been informed about this requirement during the call I received to confirm our appointment. Just a few weeks earlier, I had no issues coming and going without badge—no ID needed. In fact, I even visited on a weekend to get my daughter a pair of glasses, and at no point was an ID mentioned or badge The staff’s reaction to my situation was disheartening. I could feel the judgment as they looked at me, making it seem like I was causing a problem. The young woman kept insisting on the ID until a coworker intervened and said they could just take my na

We go between Lexington, Boston and Waltham. We are blessed to have these amazing facilities and Practitioners and Nurses for our daughter, thank you 😊