Boone Health Primary Care - Nifong

Today I had to get labs done, my husband also. We went to the basement to check in. As I walked in, a sweet lady with a short bob, asked me to come right over and helped me right away. She's a big talker, like I, so we got along right away, she was AMAZING and professional!!!! ( im sorry I forgot her name, but ill remember her face and kindness always!) In the lab " Brittany " was very kind and GREAT at her steady confidence in drawing my blood, I had like 5+ miles she had to fill and everytime she took a vile out and replaced it with another, SHE WAS SO SMOOTH AND PROFESSIONAL!!!!! We also has a good banter and I enjoyed being taken care of by her steady hands!!!! Thank you for employing people who care and have a good personality!!!! It made our concerns soooo much less!!!! My husband r

I had a fantastic new patient appointment with NP Mindy Doscher! I arrived about 30 minutes early to fill out some paperwork, and the staff at the front desk were very welcoming, especially Kelsey. The provider was on time and took her time to talk with me about my medical history and the plan moving forward. I didn’t feel rushed at all; she was genuinely interested and listened carefully to everything I had to say. She seemed very knowledgeable and friendly. Switching to a new primary care provider can be nerve-wracking, but after this visit, I felt much more confident about it and believe I found a great doctor. The office was clean and easy to locate. Also, shout-out to Medical Assistant Jacob and Check-out Clerk Austin! Everyone I met was extremely professional and created a very posit

I can’t say enough positive things about this practice. Everyone is kind, attentive, listens to my concerns and always gives the most wonderful customer service. My medical provider listens to my concerns, answers every question, takes my concerns to heart and is very thorough. She never rushes me. I always receive a call back in a timely manner, usually the same day. My family has used Boone Health Care for decades and will continue to do so due to the outstanding care that is provided.

This has been a bad experience from the doctor visit to the billing. Terrible service having a doctor that can't even look at your medical history before entering the exam room. Submitting diagnosis codes to insurance but didn't perform or order the necessary test to make that diagnosis. Even though I presented my insurance card at the time of visit Boone failed to submit it to the insurance in a timely manner. It took them 4 months to issue a bill for a 15 minute office visit even when they thought I was self pay. Absolute joke. When finally submitted to insurance they submitted diagnosis codes that weren't appropriate for that visit. If this visit isn't worthy of a 1 star I don't know what would be. I don't believe anyone should accept the care or billing practices of this standard.

Was treated very well as a new patient. Dr. Gerges was very thorough in his initial examination and explained results to me in a clear, thoughtful manner. Facilities are very good. Staff was very good as well!