Boone Drug & Healthcare at Deerfield

Super fast service. None of that- " come back in 6 hours and we will have that prescription ready for you" crap that you get at CVS. Employee's are very helpful and cute. Best pharmacy I've ever been to.

I am Never able to get the medicine needed. I called in refills and when I went to get them they filled stuff that I did not call in and I was missing one that I needed and it was not even filled. I was also told that one of them was on back order and I could check at Walgreens or CVS but I decided to call mountain city pharmacy that is a part of Boone Drug they had what was needed and filled it with no problem. Deerfield did not even offer to check with there other locations to keep there business. so I drove to mountain city pharmacy and they was very nice and was able to get me what was needed. It’s really sad that they was so useless at Deerfield to help a customer. I think it is time to move my medication to a place worth getting my business. They employees at Deerfield just don’t car

Update! Two different managers contacted me and worked to resolve my complaint. They held the Mask Mate I selected to replace the defective one AND gave me the money back, although I insisted that wasn't necessary. Even the cashier (different than the initial one) was pleasant and helpful this time. Thank You Boone Drug on Deerfield Road, for rectifying an unpleasant customer experience! 😊 My sister bought a Mask Mate for me at this store; I opened it yesterday to wear it for the first time and it was broken. I stopped in yesterday to see if they would exchange it; they would not, without a receipt. They could easily have checked the tag/UPC on the package it came in (that I had) and seen that it came from their store. They had a row of these on hand, so could have exchanged it.

Glad to have them as my homebased Rx and they have a wonderful shop with nicknacks that are hard to find gadgets, and spiritual healing stuff, hygiene items, etc. Priced decently as well!

There is always an issue with getting my prescriptions in a timely manner. Staff is not always helpful and one of the pharmacists even told me that “they weren’t my doctor’s office” when I asked how long it would take for the prescription to be received. I even tried to switch my regular meds to Amazon pharmacy, but the pharmacy refused to send my prescriptions