BioScrip Infusion Services

Horrible company to deal with. My daughter is waiting every month for her feeding supplies and prescribed formula. They don't care about the people who rely on their services. These people hate their jobs and it shows every time I speak with them and it rakes multiple calls to get through. I just called 12 times in a row without getting an answer which is common. Guess what now they are closed for the holiday weekend. I am fed up with this company but they have the contract for my daughters formula. Do not use this company if you don't have to.

Horrid company to deal with and wish there were other options for enteral and respiratory supply. Their only saving grace is Stephanie in respiratory!!!! I cannot tell you how many times I can’t get my coordinator on the phone or msgs left to be returned in a timely manner. Do they even hire enough staff or offer competitive wages for skilled staff retention?!?!? No one knows. How many times have I had to reuse an enteral bag that is single use and use pediasure from the store($$$$) to feed my child because they cannot act in a consistently professional and efficient manner!? Get your act together Option Care Update: 02Sep2022 Still feel this place is a dumpster fire Feeding my daughter pediasure because they cannot get their act together, mishandled billing and insurance issues, unretu

I not could agree more with all the negative reviews. I have experienced all of them over the many years of being their respiratory client starting back when it was New England Home Therapies before it became Biocsrip and now Option Care Health. They have hit rock bottom in their responsiveness that was borderline to begin with. They have deployed a ordering/notification system through ResMed that adds another layer to their hands off approach to that, and now you can not even get to talk to a live person at bioscrip. A simple phone call can clear a whole bunch of issues and can stream line an order. Instead you have to communicate through email and a 3rd company website that makes it impossible to resolve anything. The people have become very incompetent that you have to employ a peeling

New England Home Therapies WERE the BEST ! I Don't know what is happening to them !!! We are now on our 3rd feeding pump in 3 months & needing a 4th. Machines either lose daily totals or bring back old settings & totals after setting it up for the new day so has to be all reset. The one we have now is either not flushing every hour or at least not calibrating every flush ??? & not keeping settings, either. One pump would not stay upright on the pole & was replaced for that reason. Seriously ??!! I going to let the parents deal with NET. I am tired of calling them. It does feel like some job hating is going on & maybe there is a reason. Faulty equipment needs to be fixed or replaced. The company needs to shape up ! Alex is wonderful, though.

BAD BAD BAD!!! I have never written a comment on any business. But this company BioScrip is very disappointing. I can never get through when I call to order my child formula. I left multiple messages they NEVER returned my call. Every months they delayed my child order, not just a (day or two) but weeks. It's disgusting and I will cancel my contract.