Big Bend Woods Healthcare Center

I have to say, when you look at the outside of the facility you see an abundance of opportunities in maintenance. My father was there for 3 months and during those three months he got stronger, was treated well by the staff and residents. He actually felt important why he was there. They employ a large staff that does their jobs well and treats the residents with respect. If my father wouldn't of burnt his bridges he would still be there.

What really stood out at Big Bend Woods wasn’t just the care—it was the way the staff celebrated small victories. Whether it was a resident completing a walking goal or engaging in a new activity, the whole team uplifted them. It’s a place filled with encouragement.

I was optimistic at first but that quickly changed to worry. Some staff nurses and aids were great. Some made it clear they were temps and would do very little to help. The rooms are dated. My mom’s ceiling had mold. We asked repeatedly to get her out of a room with a very ill woman who screamed constantly. They claimed to be full but after walking the halls you could tell that is a lie. They are always short staffed. A long time staff lpn or cna explained it had gone down hill in the time she was there. She had nothing good to say and was apparently looking for a new job. If you are thinking about this place for your family explore other facilities first. There are people who care. Just very few.

It was a rocky start with the care for my mom. I read the reviews and chose this place for my mom's hospice journey. After getting to know some of the main caregivers, it started to smooth out. It was just over two weeks for my mom to pass. The crew was very compassionate and really cared. I want to thank them all. I hope they realize not everyone in the facility is cut out for this job.They do have some awesome employees. I hope they stick around. Thank you for everything.

My Church's ladies club held a "spring training-themed baseball party" for the residents. It was my first time there. The dining room / common area was bright and clean and the healthcare professionals all seemed very nice and appreciative of our efforts. I was a volunteer helping serve refreshments to the residents during the party. The residents all smiled and enjoyed the party. I did not see any of the residents' rooms but from what I could see, the hallways were also bright and clean.