Berkshire Place

This place is incredibly unprofessional & I would not trust their level of care and competency. Stacey Grass in particular should be removed from her position as she is entirely unqualified to perform her duties. I had requested information about this place & she refused to arrange a call back from her supervisor Ed Forfa. I called back and she told me she had no obligation to speak with me or provide me any information. She told me she provided all the information needed to my case manager however my case manager said that no such information was received. There is a complete lack of professional courtesy and decorum and her behavior is unacceptable. If this is how they present publicly I would be highly concern as to how residents are being treated behind closed doors.

It is important for people to know that Berkshire Place has rehab and long term care units which are completely different experiences. I made a critical error in judgment by placing my mother in long term care at this facility and it ultimately cost her life and caused me a great deal of stress. I’m posting here to prevent someone from making the same mistake that I made and I encourage you to look up my phone number and reach out to me so I can help guide you in your decision of where to place your loved ones. While there were some great caregivers, it could not make up for the fact that they did not have enough staff to care for the long term care patients. Unfortunately, my mother had a fall shortly after she entered Berkshire Place which hastened her death. Additionally, they would no

Would rate 0 if I could. Unorganized. Be happy if your loved one gets their teeth brushed or face washed cause it will rarely happen. Aids were worked to death, always understaffed.

This place is a two star rating because of its cleanliness and private rooms only. My dad is a long term resident, I came home for the holidays and asked a CNA if they could cut his dirty disgusting fingernails. After a week of them not doing a simple hygiene task, I did them myself. I’m lucky I still have my mom and family in the area that would normally do this, but due to my moms age (85), and the winter weather. she can’t always be there and it’s hard for her also. This is just one example, I am keeping it short. The hygiene care that he receives is totally sub par and inadequate. For the price it costs to have a loved one in here long term, the director/owner should be ashamed of themselves for the “care” they give. It truly is below average. I wish I could take him home with me, un

Recently my dad, Frank, spent 4 weeks in the rehab unit at Berkshire Place. He was treated with kindness and respect during his entire stay. We were kept informed every step of the way during his rehab. Karen, Laura, Lisa, Patty, Jennifer and all the aides that took care of dad were wonderful to him and my family. They continued to call me after he came home to see how he was doing. He was so happy to hear that they called and were asking about him. My entire family is so appreciative of all they did for him. Thanks so much. Eileen Fusco