Baylor Scott & White Clinic - Pflugerville Medical Center Building 2

I recently brought my father, a disabled veteran who is legally blind without his glasses, to BSW after he lost them and urgently needed an eye prescription. The VA process takes time, so we came here hoping to get help quickly so he could function day-to-day. Due to recent location changes, it was very difficult to find the correct office, and the app did not provide clear directions. I accidentally went to the old building where appointments used to be, which caused us to arrive slightly late for reasons outside our control. I explained the urgency of my father’s condition and asked if the doctor, Darren Vong, could still see him. Staff checked, and although the doctor was reportedly available and had no other patients at the time, he refused to see my father. We waited nearly 35 minut

There is no one at the checkin counter. Waited for more than 30 min.