Banner Urgent Care | Surprise, AZ | Bell Rd

I had an awful experience here from start to finish. I called ahead to ask if the waiting room was packed and didn’t get a straight answer. I was told “we are always busy,” so I made an appointment for a few hours later to avoid a long wait. When I arrived, there was no one in the waiting room. Check-in was frustrating and exhausting. The receptionist asked if the address they had for me was correct. I told her it wasn’t and gave my correct address while handing over my ID. She printed the paperwork and asked me to confirm it, and it still had the wrong address. It felt like she was just going through the motions and not actually listening. The card reader also wasn’t working, and I had to get up and sit back down three different times while they tried to run my payment. I came in becau

We had to go back twice to get the nurse to do her job once for a simple sprain. Also, they rotate between walk-ins and reservations. Do not expect to be seen at the time you reserved if there are already people waiting when you walk in.

NP educated, was thorough, and great with my kiddo. Not only did we receive great care but after making an appointment online which was super easy, we were in and out in 30 minutes. Highly recommend!

This location is allowed to be run like a middle school lunch room and there are zero repercussions to employees for treating patients poorly. If you go here you will most likely be gossiped about and harassed for needing basic medical care. When I was being checked in at the front desk the receptionist and another staff member were loudly gossiping about a patient right in front of me and the other people in the waiting room. They were complaining about her, how much they disliked her, how annoying she had been, etc. During my evaluation the nurse continued to complain directly to me about how patients make "stupid choices" and she was exacerbated by them. Every person there seemed irritated at me for even coming in. After being evaluated by an NP and being sent on my way with three presc

Showed up. Paperwork details promptly completed. Friend admin staff. Waited for about 30 mins before going back. Friendly and considerate MA. PA friendly, understanding, knowledgeable and concise work for my symptoms. I had a prompt call back for my lab results. 2nd time there this year. Thanks. GVP