Banfield Pet Hospital

I usually don’t leave negative reviews, but I feel this experience should be shared. When I dropped off my dog, I was told the grooming fee was a flat rate. However, when I came to pick up my dog, I was unexpectedly charged an additional $10 because my dog was noisy. I completely understand that grooming different dogs can be challenging, but as professionals, they should be prepared to handle this without surprising customers with extra charges after the fact. If there are potential additional fees, they should be explained clearly upfront. This left me feeling misled and disappointed. Because of this lack of transparency, I cannot recommend this location to anyone. This kind of dishonesty is unacceptable, and I strongly recommend avoiding this place

Great Banfield Pet Hospital! The staff was excellent, professional, and caring. Our Vet Dr. Chelsea Calder and Vet Tech Amy were excellent and caring. Definitely give a recommendation for this location!

Banfield has been our “Go To “ vet care for over 8 years Sadie has been well cared for with them since we got her 3 years ago. They have taken care of all my babies Great care Highly recommend them!!

Love the location at Preston and Forest in Dallas. All the staff is excellent. The receptionist helped me to transfer Jack's records, the tech told me about all of the plans, my dog is eight so I took the senior plan. I took Jack in to get stitches removed. They did a teeth cleaning, they told me it was covered under my plan. It was complicated so I dropped off Jack at 7:00 am. The doctor called me around 12:00 to tell me that Jack would be ready around 4:00. He was ready at 4:00. Upon leaving with Jack, the tech told me what to expect, that Jack was under no restrictions. There were the right amount of follow-ups, keeping me a abreast prior to, and after the appointment. A few days later, I took Jack for a 45 minutes walk. He had a slight limp in his injured paw towards the en

We have been entrusting the Richardson, TX location with the care of our Toy Yorkie for 7 yrs now and have never been disappointed! From the ease of scheduling an appointment to the compationate, personal care of the entire staff, every step is optimal service.