AudioNova

So not at all happy with them! I went back in March to get a pair of hearing aids. Was informed by Scott, who is no longer there that my insurance would not pay.. But, come to find out they will pay 58%. But of course I was screwed out of my reimbursement from them!!!!! First they said: they declined to complete the sale reversal as they confirmed you agreed to proceed privately with a 45-day trial period. They explained they are unable to reverse any sales past this timeframe; their system does not allow them to process any refunds past the 45 days. We spoke with Sam at AudioNova, and she explained that they are unable to assist us with reversing the sale to process as an in-network purchase. IF I WOULD HAVE KNOW NOW I WOULD HAVE GONE TO COSTCO AND GOTTENT BASICLY THE SAME HEARING AIDS

This was my first visit and, I was very impressed especially with Jill. She conducted the exam with professionalism and clearly explained the results. Since this was more a fact finding visit, no commitment for purchase was accomplished however, Jill did explain what was available that could possibly correct my hearing concerns. I will review the material that was given to me and will make a decision as to what I want to do.

I have been a client for over 10 years now. I recently had issues with my sea shells. I scheduled an appointment as usual. I explained that the speaker was going in and out. At times working normal and at time not at all. I was handed a magnet that says when you should recommend cochlear implants for your client. I once again explained that they were not working properly. For context I bought brand new sea shells for $75 a piece 5-6 months ago. Scott decides to perform a repair on them without having a discussion if I wanted to repair or to order new ones, as a repair cost $65 per, and I was charged 75 apiece originally for new ones. The visit cost me $180 for two repairs and an office visit. As the repair did not work properly because he put in a speaker that did not work for me and my n

I had to cancel two scheduled appointments last fall for my mother when she became hospitalized Audionova was the only hearing evaluation company I actually scheduled an appointment with from all the others I called because no others actually answered the phone and because receptionist/scheduler Brittany was so informative, so professional, was so capable to think presently in accommodating my Mother's personal challenges After prolonged illnesses requiring several hospitalizations, rehabs and insurance changes, Mom was finally able to attend an appointment on 7.3.25 Jill, hearing specialist was Superwoman in her gentile, patient and kind intuitive accommodations for my Mom, now wheelchair dependant including her sensitivity to place glove boxes under her feet to stabilize her positioni

Excellent experience, great knowledge and customer service, customer friendly, Second to non. Visited other hearing aid offices and can say non of them areas knowledgeable of there equipments as Dr Jill, thanks for always caring, Brian K Edun