Associates In Family Eye Care

Dr. Brown is awesome! She is so nice and really listens. The staff out front is okay. Every time I have been there the receptionist (young lady w/ large glasses) is not very friendly, and speaks with a condescending tone/attitude, which is off-putting. 😔 Customer service here just isn't great. Doctor Brown is wonderful tho!

Was cleaning my glasses yesterday morning and they broke in half at the nose bridge. Brought them to Johnstown’s store this morning along with my receipt dated 01/06/2024 only to be told that they no longer warrant their frames for a year. The warranty is now 30 days. Been coming here for years. Won’t be back. UPDATE After being contacted by the manager saying that they would contact the frame manufacturer to see what could be done about my broken frames. I was pleased to get new frames at no cost to me. I will definitely be sure to confirm the warranty period in the future.

Used to take my kids here, they are grown now and being 5o+ I needed my first pair of glasses. They were very expensive even with insurance I paid over $600 out of pocket for one pair of glasses and when I had problems with them they said sorry they're out of warranty. After getting the glasses, my three kids all informed me they don't go there now because they're not that good anymore and really expensive. Now I also know they don't stand behind the products they are selling. Wouldn't recommend this place to anyone I like. UPDATE 10/27/21: I was really happy to see the response that they were willing to fix my glasses and took them up today and they were really nice but as you can see I did not give them anymore stars because they did nothing. I got these glasses 2years and one month ago

I got my son new frames here a year or two ago and they were great. I had to get him new frames again this year and got them here and everything was fine, paid $30-$40 for the warranty. I took him to his exam 3 weeks ago and after his exam, they tried getting me to sign a paper saying the warranty was void on the frames. I explained I had just purchased these frames a month ago. They said their system was changing and they didn't realize this? Went to get him his new lenses today that cost around $300 without insurance, $120 copay and was told they're not cut right?? Almost $400 for lenses and exam without insurance. I live a half hour away and was only told sorry and that I have to come back and take my son out of school again to get he new lenses. Hopefully they're good next time. I'm l

I was verbally assaulted by an employee today. I got half of it recorded. Apparently she told everyone who i was and that im a coward. She had charges pressed on me and they were dismissed with prejudice!!! As soon as the judge seen them they were thrown out and are being expunged from record. This woman was the reason I couldn't get my glasses for over 2 yrs. Never mentioned her name. When I was asked why I have neglected my eyes I had mentioned that I wanted to stay away until the charges were handled. Now I get harassed at the eye Dr by a woman who ran my business name in the dirt on nothing but lies. Be justice prevailed. So as she should of been professional and stayed away from me. She went out of her way to confront me in front of everyone in the lobby. After I get my glasses I wil