Aspen Dental - Springfield, IL - West

I started to go to aspen to get my teeth pulled and get dentures. When I first started going it was 2024. Get the quotes insurance paid some then I paid the rest out of pocket before anything got done. Everything paid upfront. Well get my teeth pulled got my temps. The plan I got you get immediate dentures then later you get permanent when your gums get all healed and such. Well before I got my perms I started getting calls from a debt collector. They turned me into Collections for debts that was all paid upfront. They said that shouldn't of happened. So I wanted them to fix this issue before I went to get permanent dentures. Well that took them forever to fix it. They finally did. So couple months ago I started the process for my permanent. That took them awhile to get them done. Well fin

Although nice and pleasant when you first come in, that all changes when you question anything. Bait and switch at it's finest. Made appointment for checkup and cleaning for $49.99. No such thing the cleaning, once they knew i didn't have insurance was estimated at $301 which is absolutly outrageous. Not to mention a 8 am appointment, left at 9:25 with no cleaning, $30 poorer. Lesson learned, cheaper is NOT BETTER, and in this case it's not even CHEAPER! Choose wisely!

The restroom 🚻 could use a little attention but the dentists and the staff are working pretty hard to help a lot of people who come in and ask for their services we've only just started we have 2 more appointments but so far I feel pretty good about Aspen dental

This office has amazing customer service. Literally every single person was so nice, and went out of their way to make sure I was comfortable and at ease, from the lady in the front, down to x-rays. The doctor was absolutely fantastic, he really sat with me and explained everything very well. Wonderful visit for a dentist.

The Dentist. And the tech were awesome. When I got to the financing part of it, it got confusing. I understand my insurance doesn’t cover a lot but when I got my out of pocket cost the first time, it was high but I understood. But then she told to wait a minute she will be right back and then 5 minutes later she comes back my out of pocket expense jumps up about $4000.00 dollars making it $14,038.00 dollars which I thought was a little weird. I am already for the procedure and will pay what I have too just found it confusing and little weird with the jump in cost.