Aspen Dental - Philadelphia, PA (Andorra)

As of March 5, I still haven’t received a call back from Aspen Dental. I first called on January 31 to schedule an appointment and check if my insurance qualified. They took all my information and said they would call me back after submitting it. I never heard anything. After two weeks, I called again and was told someone started the insurance submission but never finished it. The representative said he would submit it properly and call me back. It has now been over a month and I still haven’t received any update. Very poor communication and follow-through. I shouldn’t have to keep chasing them just to schedule an appointment.

I love this place. I should of started going here ages ago. I came on a day that happens to be short staff but they made sure it had no effect on my care. I was in and out.They were so informative and patience with me. They made sure all my questions and concerns were addressed. It was so clean and calm environment. They made me feel like an actual person and not just a number or dollar sign. At this point i wouldn’t care what they would have charge the service the place everything is a 1000/10 make this your primary

Positives: Kind staff, very comprehensive when explaining care practices, clean and comfortable facility. Negatives: Was preemptively charged several hundred dollars on a line of credit I applied for at their office. The amount was to cover night guards that I inevitably did not end up purchasing. I was told that the charged amount would be returned to my card "within the next few days". Nearly a month later and the charge is still on my account. I called the office to ask for clarity/have the amount refunded, and I was told "well we can save this balance for future services if you want." Why would I want to randomly be charged hundreds of dollars on a line of credit for that money to just sit in your business accounts for 6 months while I pay it off? Especially after I was told I would r

I’m a new patient. My appointment is 1 PM February 21 and was called by Erika the same day early morning if I can come 12:00 PM because they are shortstaffed. I agreed. I arrived 11:57 A.m. and got done 2:45 pm for just comprehensive exam, Dental x-ray, and deep cleaning billing. I paid $209.20 out of pocket from my insurance without deep cleaning done because I have to make a schedule for that. I decided to pay so I will not have to pay for it on my next visit. What I really do not appreciate is that almost 2 hours of my time wasted by Aspen.

Aspen Dental în Andora shopping center under new management is FANTASTIC!!! Great customer service, very polite, very organized, thorough from the manager, to the person who took the X-rays, dental hygienist, everyone was so thoughtful and kind. The office manager is great! An example to be followed. Highly recommended this location!