Aspen Dental - Lancaster, PA

The staff and service is excellent! Dr. B was very knowledgeable and caring , Dental Assistant Evelyn was also professional and very helpful with answering my questions and concerns .Joelia is who made PERFECT impression on my teeth , and did my temp bridge. Her skills are AMAZING! The whole entire team at Aspen Dental on Fruitville Pike in Lancaster Pennsylvania are WONDERFUL!!!! They really worked together and were EXCELLENT in that. I recommend them.

I was very pleased with the dentistry office on Fruitville Pike called Aspen. I called for an emergency visit for my tooth. I was seen the same day for a molar that came out while chewing bubble yum gum. The gum was on sale. The last remembrance of this soft piece of gum that tasted good was in highschool 40 years ago. The $ 1.49 gum made a hug debt for my teeth, gums, and mouth. I was happy to receive such memorable experiences at this Dentist Office. I was very thankful to God for His direction to get me through this moment with a peaceful heart and the confidence to know this too shall pass. The gentleness and kindness of each of the employees was seen, heard, and felt. Each employee had a certain job that made the appointment extra special. I learned that smoking cigarettes mad

The scheduling team is very incompetent. I was told in December I would receive a call in January from the scheduling team to get my daughter on schedule for a root canal. End of January and no one called me. I called the office February 3 and was told they needed to confirm insurance coverage. I went ahead and gave them our insurance information although they already had this information from our December appointment so them knowing she needed a root canal they should have done their diligent work and checked on coverage, they had 2 months to do this but waited till I reach out. I was told I would be called the next day to schedule once coverage was confirmed. I called the office again on February 9 and was assisted by a different person on the phone who told me the same thing as the pe

This is the worst dentist office I have ever seen. The dentist is literally seeing 5 other patients in the middle of seeing you. You are literally just a number and dollar sign to these people. Whatever quote they give you, make sure you have it in writing because they will for sure charge your account a way more different amount. No one in the office seems to know what they’re talking about. Communication or professionalism is no where to be found. Absolutely worst experience. You’re better off doing your tooth procedure on your own rather than coming here. If i could give a negative star I would.

Coming here was the best experience I’ve had with dentistry as far as I can remember. Everyone was so pleasant to talk to, made sure to go over everything with me, and answered any questions I had. When I had some last minute concerns they fit me right in the same day. Alissa was extremely helpful in making sure I understood the financial aspects of my treatment. Evelyn was great to have as part of my treatment team as well. She and the dentist made sure to advocate for me and changed my treatment plan to something I wanted to do, no questions asked. I definitely felt heard and it was great to have people who were professional, explained every move in detail, provided reassurance, and overall made my experience pleasant and chill.