Ascension Saint Agnes Health Center

I have been going to this practice for a few years due to insurance reasons. The receptionists, medical assistants and phlebotomists are wonderful. However, my pcp is always rushing through my appointments. She frequently forgets to send in my prescriptions or is impossible to reach regarding refills. I understand the Dr is busy but the patient should have the opportunity to feel heard and address all of their health concerns. When I call the office it always takes at least 5 attempts to reach someone due to their awful phone menu/service. I often have to go to urgent care due to there being no available “sick” appointments or have to wait over a month to be seen, which is absurd. During the few months the system was down I was unable to get a vital prescription refilled due to my Dr being

Dr. Steiner-Larsen is a great doctor; however, the front desk a disgrace. Anytime you call to make an an impromptu appointment, they tell you to call Urgent Care. Other than my bi-annual physical, it is impossible to get an appointment with the doctor. The front desk does not even attempt to fit you into the doctor’s schedule. When Dr. Steiner-Larsen worked in a private practice, the staff always found time to a schedule an appointment for me with either her or one of the other doctors. I have had to go to Urgent Care anytime I was suddenly I’ll and needed to see a doctor. Unfortunately, I will be looking for a new doctor as it has become possible to schedule an appointment with front desk. They are nothing but a bunch of puppets.

I can only give 2 stars and that is only because Dr. Steiner-Larsen is a fine doctor. However, the administrative end is in shambles.. After one appointment I was left just hanging in the exam room after the Doctor was finished, Waited and waited for someone to come back and make the next appointment and give me a written summary of my visit. Never happened. I voiced my concern and Vanessa did call me back and assured me it was a training mistake and asked to me to give them another chance. She then asked me if my next appointment was ok and I told her was not informed that another appointment had been scheduled. But I agreed to give them another chance. So today I called to make a pre op appointment, they told me the next available appointment with Dr. Larson was December 27th! My surgery

I love my physician, Dr. Christopher. She is so wonderful and kind. She takes the time to talk to you and really listen to you. The staff are wonderful and so pleasant. I asked them all the time "Do they take nice test to work here".

I was pleased with Dr. Kinder's care. One exception, she didn't send an Rx needed to treat my chief complaint. I pointed that out to the receptionist, she said she would ask her as soon as she was available. THAT CLEARLY DIDN'T HAPPEN, as I was left without medication. As my foot swelling continued, I had to by an OTC diuretic. If your staff can't be trusted to ask a doctor on behalf of your patient, WHY bother being seen? I could have gone the OTC route without being seen.