AHF Healthcare Center - Houston Binz

This has been the worst experience I’ve ever had they are so unprofessional and unorganized the staff is not welcoming at all it’s already a stigma with having HIV and that place makes sure of it the Dr never smile once at me not friendly there was always a problem with getting my medication delivered they delivered to the wrong address I will never go back there

Each and every single interaction with this place is daunting and frustrating. They do not care about you as a patient. They have no regard for your needs as far as mental health or medication. Just alone today, I have been waiting over an hour to be seen via telehealth appointment for an appointment that they scheduled. So add no regard or consideration for time to the list of reasons to seek care elsewhere. I was told that my refills would not be filled if I did not meet with Dr. Tran yet Dr. Tran has kept me waiting over an hour to meet with him. I will be filing a formal complaint with Ryan White and possibly the Texas Board of Health because this office is always incompetent and there’s no communication between the different teams. Changing care can be a hassle and I try to avoid doin

I came to this clinic to try to resume my medication, they asked me strange questions such as "If you die, do you want to be resuscitated?" My appointment was supposed to last two hours and it lasted four hours, they took my blood samples to do some tests (normally in clinics it only takes a couple of days to give you the results) and they told me that in a month they would give me the results, there were too few patients there to take a month. They gave me medication without knowing the results of my blood tests, I can't take medication without knowing the results. My appointment was quite uncomfortable and it seems that there is something strange in this clinic.

Everyone is kind and caring enough. It’s nearly impossible to get anyone on the phone. The pharmacy doesn’t communicate with the medical staff so I’m often left without my meds because of refill authorization. Every time I have an appointment I’m sitting by myself in an examination room for minimum 2 hours. Could use some significant improvement

My experience with Dr. Tran and his team has been remarkable over the past two years while receiving treatment for HIV. Dr. Tran is an excellent physician who provides compassionate and expert care, and his staff is highly skilled and professional. I highly recommend Dr. Tran and his team, especially Tyrone, who will help you get started with their services.