Advanced Womens Healthcare

The Yucca Valley location listed on Google no longer exists — the building is empty with their old logo. They now operate out of a tiny, unmarked window inside another medical office, with no signage at all. It’s extremely confusing to find, and there’s no clear instructions for patients. When I went to pick up my printed records, the staff asked if I was aware of a $35 printing fee. What a joke. This location is not accessible, poorly marked, and offers zero transparency for patients. The experience I had receiving care at their low desert locations only adds to my disappointment with this location.

I will not ever use this office again. I have been a patient for over 7 years and it is been an okay experience until today. I called the office to cancel my appointment for tomorrow with 28 hours notice because I woke up super sick. The girl said you can cancel but we are charging you $45 because we require a 48 hour notice. I said so you want me to come in sick, she said yes wear a mask. So I will have to drive 1hr to my appointment sick, I will never use them again.

This is a great clinic and they have really amazing doctors who are always helpful and supportive. They work really hard and I am grateful for everything they did for me during my first pregnancy. Going through this pandemic has been hard, but they have given me great care. Having an HMO, it’s rare to get this kind of care and they do an outstanding job.

Horrible customer service!!! I was a new patient at the Yucca Valley office, now I will be going elsewhere. Terrible service from the front desk receptionist. I called her in advance, letting her know I was running a little late due to car issues. I said I was driving in from 29 palms and if I need to reschedule I will. She said, “no need” as long as you arrive by 4:15pm. I came in at 4:13pm and she told me it was too late for my appointment. I said, “you could have told me that 30mins ago when I called”. She was very rude, and gave me no reason for wanting to stay as a patient with them.

I have yet to see an MD at this practice but have already had a couple of interactions with the practice's billing department that have left me in tears. The lack of empathy and compassion is astounding. I'm sure that there are good people who work at the practice (Kayla and Dee were super sweet to me) and probably even good doctors (I wouldn't know, I haven't had a chance to see any of them even though I'm into my second trimester) but the way they treat their patients as a practice and as an institution is dehumanizing and only adds stress to an already stressful time with job loss and a global pandemic. How is this helping foster healthy pregnancies to be so lacking in empathy and compassion to the situations and broken systems people are trying their best to navigate? Even if AWHC won