Advanced Health Care of Hanover

Advanced Health Care of Hanover was the perfect place for my dad when he needed extra time (& care) to recover from his illness. This is an immaculate facility filled with compassionate, caring and respectful staff! It was extremely important to my family that my dad was in an environment that was comparable to his home, so he could recovery quickly. As soon as you walk in you can tell this is not like any other rehab. The atmosphere is set for relaxation and recovery. As a family, we were also able to rest knowing Jackie, Rebecca, Barbara, Cassandra, Rae and Jonah were looking after my dad! Kelly in admissions was a gem from start to finish, checking in making sure we needed for nothing and I mean nothing! The therapists, Michelle, Angie, Allie and John were so skilled, kind and knowledg

It is rare that I ever award a 5-star to any establishment, but after spending two weeks recuperating from total knee replacement on July 21st, I feel over all they deserve this award. The grounds and building itself are absolutely beautiful, and the physical therapy team is astounding. Michelle (P.T.) and Kyra (O.T.) were absolutely fantastic in every way. The Nurses (Uda and Jane) were on schedule with my medications, and if you had any questions about any, they were happy to explain anything to you. The nurse assistants were friendly and very helpful. The support and encouragement I received made all the difference. I’m truly grateful for their care and compassion. In my opinion, my recovery went from being unable to put my socks on to being able to climb stairs and walk with a walker,

I’ve always thought this was a beautiful facility, sadly the nursing staff not so much. Staff refused to help move patient over to bed because “she’s not hurting her back like that” and complained to her coworker that she was asked. Families put their trust into these facilities to take good care of their loved ones.

Yes, the building itself is absolutely beautiful, and the physical therapy team is astounding. However, the care from the nursing team and day-to-day staff left much to be desired. They have been chronically late in getting my loved one their medications, and have done little to help her treat sores caused by her inability to get up on her own. It feels like they are there for the paycheck and not because they care about helping those in need. If I could reflect solely on their physical therapy team, I'd give 5 stars. They have been wonderful

Sure, this place is beautiful. My experience with the staff (when I could find them) was positive overall. But take note when I tell you this: you have every right to remove your loved one if you are the guardian or POA for their health whenever you want. My mother was able to continue her physical therapy at the assisted living facility that finally had a room open up for her. Advanced Health made it seem like we could not take her, or that it would take a week or more to process all of the paperwork. This is BS. I’m completely convinced they want to keep their beds full to receive the full amount of Medicare they can receive. Know your rights and don’t be intimidated.