Advanced Family Dentistry

This orthodontist health care office is Unprofessional and GHETTO. I had an appointment scheduled a whole 45 days after I received a consultation. I received a phone call from the office 2 days before my scheduled surgery stating I they will have to cancel my appointment because they have to renew their insurance contract. It was a mess tried to get it resolved and I just kept getting the run around even offering them another dental insurance carrier and was promised a call back and I never received a follow up call. I should have known that the time I took my first step in that dental office it was going to be a DUMP. BEWARE!!!!!! If I could give this care practice a 0 rating I would. The staff are horrible, the place is horrible again please BEWARE!!!!!!!!

My son got his braces on 8/3/22 they were put on incorrectly so they are not sticking properly. They sent him to a Bryan Mawr office the following day where nothing was done because he did not have an appointment. I called at the end of August to make an appointment and was told the office would call me back. I have called multiple times and now it is 9/21/22 the wire is stuck in my son’s gums no one answer’s the phone! Am I supposed to pay for this bracket that is missing that was the issue the very 1st day? When is the follow up appointment? I am paying out of pocket for horrible service!

This place is horrible!! Check your own insurance to make sure you’re covered. Don’t believe them when they say your insurance covers treatment. I have a ton of debt with this place and the work done is terrible! Don’t listen to that women at that front desk named Carmen she will have you in a financial mess and will sit there and face that computer like she doesn’t know what’s going on. If she put the claim in correctly like she was supposed to I would’ve know my financial situation prior to getting work done! I only went to this place because I moved here and it was closer to home and one person said they’re ok. Well where are the ok ppl. This place sucks!!!

The dentist didn't respect my rights to decline diagnostic and refused to clean or check my teeth without doing xrays. I told her that didnt make any sense and told her I will not be coming back there and will take my business elsewhere.

Dr Christopher Smith oral surgeon was awesome gentle n kind I was terrified n he instantly made me feel less afraid n comfortable his oral assistant Danielle was also very caring they both explained everything that was going 2 happen the office itself was clean n the other staff members were friendly