Acuity Eye Group - Santa Ana

From the front desk to the doctor and the medical assistants was a very comforting experience! I was a little nervous but Tina's manner made me relax. Dr. Zarrin, the anesthesiologist, and others were very reassuring that all was well. During the procedure, I felt no discomfort. Overall, it was a good experience.

I received a call and spoke with Bre. During our conversation, she mentioned that she did not like my tone of voice and stated that she would hang up. I would like to clarify that I was not being disrespectful in any way; however, I was being assertive due to the mixed information I have received with each call. Previously, I was informed that only the primary care physician’s referral was needed and that my father’s medical card was not required, as there have been no changes to his insurance and he has not received a new card this year. I followed up twice with my father’s medical provider, who confirmed that the referral had been sent. During my conversation with Bre, I was told that no referral had been received and that a medical card was required. This conflicting information led to

What an amazing staff. Everyone was so nice. My sister had surgery there and is deaf. I was so worried about her also going blind. They were so reassuring and confident in their abilities that worry soon turned to joy. Surgeon top notch. Thank you Acuity eye group.

I scheduled an online appointment on Friday for my parents and took them to the location on Tuesday, along with my 2‑year‑old child since I was babysitting that day. After waiting for about half an hour, Breanna/Brianna informed us that she could not initiate our appointment and that we would need to come back again. The only explanation she provided was that the call goes to an Indian call center and they did not notify the office, so they were unable to proceed with our appointment. Even after I politely asked multiple times, she kept repeating that she “can’t make me understand,” without giving a clear reason that would help prevent this issue in the future. She did not take our check‑ins or offer any assistance, even though it was visibly difficult for me to return again with my pare

Acuity Santa Ana was comfortable, clean and very pleasant. Everyone I encountered was very pleasant, professional and timely. My visit with Dr. Backman was extremely pleasant, she is very knowledgeable and was very forthcoming in all that my procedure would entail. She answered all our questions in a manner that was easy to process.,I’m a little apprehensive about the surgery, but very comfortable in knowing she will be my surgeon.