Acuity Eye Group - La Jolla

In July 2025, I had a most disappointing experience at Acuity Eye Group. The issue centered solely on eyeglass pricing. I received charming, attentive service from Valentina, who made me feel valued and gave me excellent service. My credit card was charged immediately. I was told that most of the cost would be covered by my medical insurance. A week after my visit, I was called by Valentina, who told me that my insurance would not pay for the eyeglasses and quoted me a much higher price. Since I was quoted incorrect figures and was unwilling to pay a much higher price, I asked for the charge to be reversed. She told me that "no refunds are issued and there is a large sign on the wall behind where I sit, and did I not see it"? After weeks of back-and-forth, my credit card company reversed t

Referred when optician had concerns. Everyone is super nice. Large office, lots of patients. It's in the Ximed Bldg but the lobby directory doesn't list "Acuity" it lists individual doctors. I had no idea of the doctor I was scheduled to see so I had to call from the lobby to the acuity 800# to figure out where I was going so make sure to bring the doctor/ suite info.

I give one star not because of the two Specialists I saw but the management of the office is ridiculous! They screwed up so much on one visit the office manager apologized to me but communicating with them is a huge hassle because no one ever answers the main phone except a prompt and the mail box is always full. And then you can't book online after you waste time following all the instructions because that is also a joke. Last tesort is you call the Urgent 800 # on the card and they're not very bright and you have to repeat yourself and they make mistakes and it's typical customer service with an accent! The waiting room is really small and was totally packed with the optician continually spraying chemicals on eyeglasses which I was having an allergic reaction to, so I asked them to open

A private group bought this practice and it is now a nightmare! They book SO many people at once to churn. You wait for at least 45 min and see the doctor for under 10 min. Everyone who works there is unhappy, inc the doctors. It’s a MESS and a shame how they are choosing profits over patient care. It won’t last—several people in the waiting room confirmed they are leaving for good as I am.

TLDR: This place is horrible. They do things without patient consent and it's literally malpractice. There are more negative reviews than positive ones. You've been warned! I filed a grievance with my insurance company because they dilated my eyes after I asked them not to. I told them that I didn't want this test done. They did it anyways, against my wishes, and it was the worst experience of my life (for context: I've had sepsis, kidney stones, a tumor cut out of my abdomen, all at the same time, inpatient for weeks, and I still think the dilation was worse.) They said it would wear off in a few hours, but my eyes remained dilated for over 8 hours. I couldn't see properly and it gave me a migraine. I suspect that they used too much of the solution. To make matters worse, they gave me