Yale New Haven Health Old Saybrook Medical Center

I went in without an appointment for a blood draw, and I was greeted with very friendly service from everyone. I had never been to Yale before, so a woman helped me make an account with them. She was very friendly and put me at ease - I don't have much experience with medical stuff. Then the wait was less than 5 minutes and the blood draw was very quick as well.

1. The front desk are losers. 2. A doctor there asked for 5 ratings after my visit which was a viewing of a x-ray scan 3. I called today on hold for 10 minutes. Hung up after hearing "All agents are busy" I will be there for my appointment. Good time to talk.

The Pediatric Clinic staff are very nice and help create a fun atmosphere for the kids while being professional. The rooms are spacious and kept clean. The waiting room is spacious. No toys or table since COVID but they normally have us in before we sit down.

Extremely Disappointed with Billing and Service I had a very brief (less than 30-minute) consultation with Dr. Bruno Cardoso, MD for a snoring issue. The visit provided no solutions, prescriptions, or advice beyond basic, widely known information. Crucially, without any discussion of the cost, a quick procedure (laryngoscopy) was performed. I was shocked to receive a surprise bill totaling nearly $2,000 for this short, unhelpful visit, including: Office Visit: $635, Laryngoscopy: $600, Hospital Facility Fee: $690 The lack of transparency about both the procedure cost and the egregious facility fee is unacceptable. The subsequent billing inquiry process has been stressful and confusing. I urge Yale New Haven Health to review this matter immediately and provide a full, detailed explanat

This medical office is easy to get to. Easy access to major highway. The staff are all friendly and helpful.