Xpress Wellness Urgent Care - Durant

This is my second time using XPress Wellness UC & as I last time, the clinic was very clean, calm environment. The receptionist was friendly, attentive, calm. The room was very clean, the MA was nice, she listened carefully, she was through with her medical description being typed. My provider was amazing. She took her time looking over me, she had a look of concern which I appreciated because it made me feel like she was actually listening to me. I am on day2 of medicine & I am feeling 85% better! Will definitely be going back if I am not feeling well!

I had a great experience at the urgent care in Durant, Oklahoma, thanks to the nurse practitioner who treated me. She was kind, attentive, and took the time to really listen to my concerns instead of rushing through the visit. She explained everything clearly, made me feel comfortable, and showed true compassion and professionalism. It’s reassuring to be cared for by someone who is both knowledgeable and genuinely caring. I’m very thankful for the excellent care and would absolutely recommend this urgent care to others.

I wish I could give 5 stars because the people from the minute you check in until you leave are very nice and helpful. However, I have been there already 2 times this week and the wait was bad. 40 minutes the 1st time, 1.5 hours the 2nd time. And I wouldn’t say the waiting groom was crowded. Definitely not on the 1st visit. I am totally appreciative of doctors taking their time with patients and listening to them. I don’t think that is the problem. I believe the problem is that there are not enough doctors there to alleviate the traffic problem. That is probably something that needs to be addressed quickly. If there is a “next time” to need an Urgent Care facility, I will have to think twice about going back to Xpress Wellness Urgent Care in Durant.

The pretty girl at the front desk was very rude and condescending. As soon as I walked in, she didn’t even greet me and went straight to the point and very loudly asked if I had an appt. I watched her encounter with other patients and she would roll her eyes when they weren’t looking or rub her eyes and her face like she didn’t want to help. One of the other patients needed help on the QR code and entered the wrong information i’m guessing and she kept cutting the patient off saying VERY rudely to her that she “had to cancel that appointment and she was going to have to redo the whole thing”. She took a personal phone call and told her coworker “people of Durant are stupid” and everyone in the lobby could hear her. The other ladies in there were very nice. If you work in customer service a

Very nice people working there and treated my son amazing. Was a long wait but it was busy. Awesome that it's opened on the weekend.