Willowbrook Post Acute

I visited Willowbrook a few months ago with my family. The facility looked similar to other care facilities I've visited over the years, however, I witnessed the facility administrator interacting with several staff and residents during my visit. He impressed me with his professionalism and genuine interest in their questions and stories. Staff and residents often find themselves in stressful or uncomfortable situations in these types of facilities, so I found it refreshing that the administrator was out and about engaging with them. I heard him call several people by name, including residents, so it's clear that he knows them.

Caring administration across the board. The administrator listens and wants to help in any way. The physical therapy department head is also phenomenal. I also really appreciate all of the thoughtful activities planned weekly.

I would give it a zero. A family member went there for physical therapy and ended up with two UTIs and a very deep bed sore! I got him out of there and straight to the hospital for treatment. All of this in a one hundred day span, and when you send them with their clothing good luck seeing them actually wear them. They are not good at doing their job. I think the facility should be closed down. I would definitely look elsewhere for help for a family member.

Willowbrook does not turn anyone away. They do their very best to accept any patient in need.

Came by as a visitor once and was happy to see that the staff strives to get know each patient.