Willow Park Health Care Center

Terribly disappointing experience at Willow Park skilled nursing center. My mom had a brief 6 day stay and we saw the dr only one time for about 10 minutes the day she arrived. I was assured, by Dr. Hermance, that either he or his PA make rounds M,T,TH&F. After waiting all day M and T with a no show dr, I left several messages with staff for Dr Hermance to call me, as i had specific questions. He did not call. After some complications on day 6, the administration got Dr. Hermance on the phone. It was then he directed her to ER, where we received devastating news. So much pain and anguish could have been avoided had the Dr. simply done his job. Cannot and will not recommend Willow Park or it's affiliates. Had to select 1 star in order to post, but I don't offer even that.

If you can’t visit your family member all the time and need to speak to someone on the phone about your loved one, forget it. They will keep you on hold forever where you have to call back and still you can’t get a hold of the person you need to talk to. Plus, don’t expect a return call if you leave a message. Everything you hear about the run down facility is true. The only positive was the caring CNAs we were lucky enough to have. They definitely need a raise. However, I would never recommend this place.

This place is much better than its reputation!!!! Do not believe the negative rumors!!!! Majority of the staff are very caring and if something takes time it's because they are very busy or short staffed!! My Dad is there and at first we we were concerned about the facility. Yes, it is old and concrete and needs work but it's clean and the practice good hygiene practices!!! Willow Park is so much better than the the nicer looking place my Dad was before!!!!!!

No staff available to family members. Nurse's station all 4 nurses were complaining about family giving them orders. Not very professional.They could have no job. Where is the management should hear this complaining.

Though the place is dated and can use some help aesthetically, the staff are helpful, and have always been kind when I visit my mother. Kay goes well beyond her duties and has been the most helpful and has demonstrated compassion for my mom when she tends to her needs.