Williamson Medical Center Adult Emergency Room

Losing my mother, Cheryl, at Williamson Medical Center has left a permanent hole in my heart. What happened during her care has been extremely painful for my family and me to process. We truly believe that mistakes were made and that her treatment could have been handled with more care and oversight. Watching her condition decline after what should have been a recovery period was devastating. She was getting better until a little tiny Nurse tech who was pregnant helped her move without a walker. My Mom Cheryl had been using a walker daily and getting better. The little pregnant girl didn’t use it and my Mom fell, causing her to decline! Now my Mom is gone. I wanted to move my Mom to a level one trauma care facility @ Vanderbilt in Nashville which the nurse Sherry said they were equippe

Unfortunately I spend too much time in emergency rooms. But this leaves me uniquely qualified to rate them. I was there this week for an internal infection from a chronic disease. The staff at the front desk got me in fast, and the triage nurse Kerrie had me checked in in minutes. Grace, my nurse and Brooke the PA were efficient, compassionate, professional, knowledgeable and friendly. Jason the CAT scan guy was friendly and knew his job. The dude who transported me to the scan was a nice young guy originally from Egypt. I felt well cared for and treated with dignity and respect.

The ER doctor initially refused to address my emergency saying I needed to follow up with my PCP. I informed the doctor my PCP said to go to ER if my issue became severe enough. I have ovarian cysts that are at risk of torsion. Perhaps if I had a female provider in ER, the situation would have been better. I was at home writhing in pain and felt like I was going to pass out- no one wants to go to ER at 4 a.m. I have a high pain tolerance, so if I admit defeat to pain- its pretty bad. The doctor was rude, said it was close to the end of his shift, asked why I wasn't addressing the pain on outpatient basis. I had to go into an explanation as to why I came to the ER instead of just being treated. And I had a broken foot already on top of it. The doctor showed zero empathy, raised his voice,

I'm not sure why this facility has such poor reviews. They have been extremely helpful and always up-front. I'm extremely grateful for their help. Their EMTs saved my life! I will always be grateful for Williamson. If you are ever in need of a life-saving emergency room, be grateful that you got to go to Williamson.

Such an amazing experience in the ER. Our patient access rep (I can’t recall her name) sweet, informative and so kind.Our nurse Amy, OMG she was so sweet and knowledgeable! She was on it! Dr.Nickel, very thorough and provided excellent care. 10/10!!!!!!!!