Western Dental & Orthodontics

As nice as the staff is, this place is unfortunately ran by scammers. I won't go super into detail, but long story short, I put a $17 down-payment on a treatment, and ended up getting terminated from my job due to missing (got super sick with covid and was out for 2 weeks), since then, I have been trying to cancel the payment, and have not ONCE gone to get the treatment done. I've been going back and forth with this place+the company we used to make the down-payment, but have been having no luck. I've sent two emails to WD customer service, no response. I then sent a complaint to the other company involved, and now theyre telling me that WD is saying that the "services have been rendered" which is a complete lie, because like I said, I haven't once gone back to get the treatment done. I ju

A ZERO STAR REVIEW HERE. I hate coming here because I arrive early to see that MANY have their appointment at the same time. It takes them a LONG TIME to call me to then just tell me that they can only get my X-rays done, not my dental cleaning or anything else because of how busy they are. So I had to schedule my cleaning for another day which will take another couple of hours. The whole staff lacks communication skills. The DR. Is nice overall but is that enough? Not for me..

DO NOT GO HERE! If I could give 0 stars I would. This office and staff have no customer services skills. Not only that but when I became a patient they told me that they reached out to my insurance, everything would be covered, and it was good to go. I later found out that this was not true and they charged me $400+ for one cleaning. They told me I would pay that one time since it was my first time and insurance would cover it in the future, but that was not true and the next time I went in for a cleaning they were giving me the same charge amount. In addition, I used their ortho services and when I went in for a consultation, they pushed me to get the braces on although I had refused. I tried getting out of it by telling them I had to be somewhere and didn’t have time, but they told me th

Do not recommend. Was early to my kids appointment. Waited and watched them check out people and did not acknowledge us. It was very hot in there. People were asleep. Ended up leaving since we waited over 15 minutes with no one acknowledging us or checking us in.

I am a new patient, and my appointment was scheduled for 11:30 a.m. I arrived early to complete the paperwork, but I was informed that I would need to wait an additional hour before seeing the doctor. I was confused because I received only one phone call a few hours before my appointment, and there was no clear explanation about any schedule changes. I also did not receive a text message or voicemail. Unfortunately, the staff member at the information desk was not helpful and came across as rude. She stated that the issue was my fault, even though it seemed to be a scheduling problem. Overall, this experience was disappointing. Don’t waste time