Washington Dental Care

Was a patient since 2016 and I left because I received a call from someone very rude telling me I need to reschedule an appointment that was only a week away and I had already waited 6 months for the cleaning. They wanted me to schedule out another 3 months or more, so I stopped seeing them. He must have been on vacation in Europe. I had an emergency chipped front tooth that dr serg worked on an it was chipped again. I also have a sore tooth that I need him to look at. I call the office and Melissa set my appointment for a couple of months out which is okay because my tooth is very sore and I need to see someone. I get a call the day before my appointment and it is Melissa telling me since I left, I am considered a new patient and they aren't taking new patients. They do not care for thei

Just called to see if they would take a new patient, I just moved here from texas and need a dentist. She said they are not taking any new patients and they are booked till Feb. Didn't even ask if I was willing to wait till Feb to be seen. Wonder if dr knows the front staff is pushing new patients away. If your practice is that busy add more staff, but definitely don't turn patients away atleast give the option to become a patient down the road.

Dr. Serge is fantastic at putting you at ease, highly recommended.

Very rude and unprofessional desk staff and dentist. Dr. Serg and Melissa both argued with me and refused to let my spouse schedule an appointment, stating he had missed an appointment several years earlier (eight years to be exact), even though it had been cancelled. Serg stated it's his policy to not accept a patient after even one missed appointment, and he "cannot override it", even though he is the owner. At one point Melissa hung up on me and told me not to come back as well. The assistants and hygienists are friendly, but that's the only thing going for this place.

Had an emergency with my kid and our normal dentist was closed. Called their office since I couldn't reach ours. Dr. Serg, Melissa, and Donna were great. Got us in even though we weren't patients and took care of my son's cracked tooth.