Warby Parker The Summit

Very poor customer experience. Went to this location on the afternoon of Jan 18th after buying glasses at this store in late Dec. They had arrived in the mail and needed to be adjusted. There were about 5 workers in there but apparently only one who could adjust glasses. Took forever for anyone to acknowledge me. The store was moderately busy but numerous people walked by including the individual who could adjust the glasses. He never even made eye contact even though I overheard someone tell him why I was there. A simple “we will be with you soon” would have been helpful. Finally after like 45 mins someone who said they could only do the basics attempted to help me. I commend her for trying. This is my first time ordering from Warby Parker and will be my last. I would rather pay more for

The staff was very friendly and the optometrist (Dr. Drew) was fantastic! He took time to answer all of my questions and was very patient and wanted to make sure that my prescription was dialed in just right. It was a great experience and I will be coming annually as long as Dr. Drew is still there. I ended up getting a pair of glasses and sunglasses 💪🏾

Sarah was super helpful, friendly and knowledgeable with my preteen today at the Summit location. She was able to get a pair and a spare for less than $200 which is a total win. Highly recommend for your older kids.

I was greeted with smiles the moment I walked in. It was my very first experience with Warby Parker, they took their time with explaining the entire process to me as far as picking frames and sizes. They even helped with choosing the perfect frames as to there was so many great options!

I’d been wanting to check out Warby for years, and when I saw one at Summit, I put it on my to-do list. I was FLOORED by how easy and fast the amazing staff made it to choose frames and check out. And my gosh, the cost was 1/6th of where I went for my first pair nearby 2 years ago…and I’ve never loved the ones I bought back then. I probably won’t ever go anywhere other than Warby P now that I’ve had such a wonderful experience. THANKS, LESLIE!!!