Walgreens Pharmacy

I contacted the manager about the service. She replied that she would discuss it with the staff. Obviously she did NOT. I waited 15 min behind one customer and no one even spoke. At least ACKNOWLEDGE a customer with ."I'll be a few minutes"...I shall move my prescriptions to CVS the first of the year. They have weekend hours and enough help to handle the customers. The Walgreens on Coalter in Staunton VA should be avoided!

This location is super understaffed. The staff they do have is overwhelmed, rude, no attention to details, unhelpful. A few months in a row I’ve been left without my medication for days if not over a week. Other locations have followed up with my doctors to get refills placed. This one ignores that process, making it harder for me to get my medicine. We are moving our prescriptions elsewhere with more reliability and less drama.

This location is absolutely horrible! I have been calling for 2 days to the pharmacy and no one ever answers. Today I was on hold for two hours and when I hung up to call back I was informed by the store staff that the pharmacy closed early today (30 mins ago). Someone could have picked up the call the other 1 hour and a half I was holding before they closed early. My child has an infection that I now have to contact the doctor to have them send it to a different pharmacy to get treated. This is very reckless and careless of the pharmacy staff when it comes to their customers who rely on them for medicine.

Worst pharmacy ever! My two prescriptions were called in a WEEK ago and when I showed up this morning, the gal at the counter said they weren’t ready yet and I’ll need to wait 20 minutes. When I said “how could it not be ready when you’ve had a week,” she said “we only have one pharmacist.” I counted at least four people in the back and I don’t know what they do, but they sure aren’t making customer service a priority. They never fill prescriptions until you actually show up. Ridiculous, I’m switching to Martins as soon as I can.

I purchased OTC antihistamines that were on sale. The cash register charged me the full price. The lady who checked me out was annoyed and blamed me for the error. After entering my membership it still charged the full price. The cashier was more annoyed and when she completed the order, I said "Thank you" but she said nothing. I expected an apology. Apparently, Walgreens doesn't want my business.