Walgreens Pharmacy
Menlo Park, CA · Pharmacy
- Address
- Walgreens Pharmacy, 643 Santa Cruz Ave, Menlo Park, CA 94025
- Phone
- (650) 321-1530
- Website
- www.walgreens.com/locator/walgreens-643+santa+cruz+ave-menlo+park-ca-94025/id=7087
- Status
- Closed · Opens 9 AM
Walgreens Pharmacy is a doctor located in Menlo Park, CA. It is one of 82 doctors listed in Menlo Park. Its 2.2-star rating is slightly below the Menlo Park city average of 4.5 stars. There are 5 photos associated with this location.
Hours
| Saturday | 9 AM–1 PM, 2 PM–6 PM |
Customer Reviews
I was surprised to see how low the rating is for here. I’ve never had to come here for anything medical or pharmaceutical- so i can’t speak on that. The staff is usually very nice and patient- but there’s this one lady who always gets mad if you stay in the store too long without buying anything. She always acts so suspicious of the middle schoolers hanging out but i guess it’s understandable. She yelled at my friend for no reason but wtv. The lady today was nice and very polite! A convenient store if you just need to pick something up idk
I asked if they had something in stock. They said yes, then when I got my prescription sent, they said no. I asked to transfer my prescription twice. They said it would take maybe an hour. The other pharmacy said they never called back.
Chronically short staffed and slow, leading to excruciatingly regular hour+ waits at pharmacy. Pharmacy staff is often snarky, rude, or ignore customers unless specifically called but honestly I don't blame them with the situation they're clearly put in by management. Avoid at all costs if able.
The customer service at this pharmacy is absolutely unacceptable. I called twice to check on my medication, and both times the person who answered the phone hung up on me. I can’t understand why they would behave this way—it’s incredibly rude and unprofessional. As someone who works in customer service, I am genuinely shocked by this behavior. A pharmacy is a place where people often go during difficult times to get the medications they need, and the staff, especially the pharmacist, should be much more compassionate and respectful. This kind of treatment is simply unacceptable.
I wish I could give this pharmacy a zero-star rating. The service is not only rude, but the wait times are excessively long. They also hold medications and require your doctor's office to call them before they will take any action. I had my doctor transfer the prescription to another pharmacy, but Walgreens claimed they were unable to transfer it or do anything about it.
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.