Wales Hearing Aid Center

I was very pleased with Greg’s help programming and fitting the hearing aids I received from my late sister-in-law. He was thorough, helpful and took the time needed to make sure I understood how to put my hearing aids in properly and how to operate them.

I purchased hearing aids from Wales a couple of years ago. I paid $7,800 for them at the time of service, believing in good faith that the terms of my insurance, whatever they were, would be honored. When I received the EOB from my insurance, I found that Wales was contacted with my insurance as an in-network provider. Under the terms of that contract, Wales was supposed to to accept a $5,200 contractual adjustment to the price of my hearing aids, which should have reduced what I owed Wales by $5,200. When I approaced the owner, he flatly refused to honor the terms of the contract or to refund me anything more than the $250 payment he received from my insurance. I contacted my insurance company, the State Attorney General and a local attorney. All said they were unable to help me. Despite

My experience wasn't related to the sale of any hearing aids. I received an item of what is clearly "junk," advertising mail from Mr. And Mrs. Wales, addressed to a person who doesn't exist, at my address. We have received mail for this fictious person in the past, and my husband and I are fed up and want it to stop. So, I Googled the return address and figured out the mail was from Wales Hearing Aid Center. I called and spoke with a man, who I presume is the owner of the company, and attempted to figure out how he got our address (since my husband and I are in our late 20s and neither of us require hearing aids) and to let him know there is no person at our home by the name listed on his advertising material. The man on the phone was very curt with me, despite my polite requests for infor

The male owner of this business helped me fix my daughter's hearing aid, but then verbally threw me out. He was very unwelcoming when I entered the building, and I even asked him if something was wrong, which there was no response. As he fixed the hearing aid and after, I was asking him questions about the hearing aid, because I'm trying to figure out if I need to send it back to the manufacture for replacement. He responded with, that he did what I needed for free, and I could leave, but I stood there asking what just happened?? And, that I did not expect his services for free and was willing to pay, like my husband had previously, but he was persistent about me leaving, NOW! I became very confused, upset, and felt completely disrespected. I will never recommend this business to anyone.

Both my husband and I were treated wonderful. We thoroughly enjoyed our experience and would definitely recommend this provider. It's great being able to hear again!!! Thanks Greg!!