Vons Pharmacy

I have a really good experience with Vons Pharmacy. The pharmacist and techs are always friendly and seem to really know what they’re doing. Anytime I’ve had to call, I never waited long, and they’ve always been helpful and quick to sort things out. It’s clear they actually care and more than once they’ve gone out of their way to make sure everything was taken care of. Definitely a big step up from Walgreens Pharmacy that I used in the past.

I’ve used this pharmacy for almost 6 years, and they constantly screw up. “System errors” are their go-to excuse, leaving me without medication. Most recently, I refilled a prescription 4 days early, yet when I showed up, nothing was ready. Instead of contacting my doctor days ago, they waited until I was standing there—after the office had closed. To make it worse, they told me if they couldn’t reach my doctor tomorrow, they’d just give me the meds anyway. So why not today? The pharmacist was rude, dismissive, and even tried to blame me, despite me showing proof I had refilled days earlier. Completely unprofessional, unreliable, and insulting. After years of putting up with this nonsense, I’m done and moving to a new pharmacy.

This store is not lgbt friendly. Security and management did nothing to prevent homophobic harassment at the entrance to the store.

This is based off my experience with the crew at the pharmacy. They’re extremely disorganized, rude and disrespectful. I was told they don’t have a text alert system when your prescription’s are ready and they do. They also fail to fill prescriptions after receiving them from your drs and then try to put the blame on you even though, you called and asked if they were ready and were told no. I’ve tried this location a couple of times but the level of incompetence is too much to waste my energy on.

I have a medication that is consistently out of stock / backordered. Timely notification such as a call/text/update on the Vons App that it is not currently in stock without needing to call 4 times to finally speak with the pharmacy would be helpful so I can try to order from somewhere else before I am complete out of my medication.